Customer Service-Banking

Do you want to work for a Bank who were named Best Global Investment Bank in Euromoney Magazine's Awards for Excellence 2010?

Do you want to work in a multicultural environment? If you have at least one years customer services experience in banking - these roles could be of interest.

All applicants must also have fluent English, Spanish, Catalan and Portuguese.

This position offer full training, good benefits and a career in International Banking.

Duties will include:

• Monitor workflow to ensure timely turnaround on client queries
• Address customer queries, written and telephone, in a professional and timely manner.
• Partner with clients ensuring they are happy with the service provided and if any issues ensure that they are escalated and resolved in a timely manner to client’s satisfaction.
• Risk monitoring ensuring escalation to management.
• Offer innovative solutions to problems and persist in solving
• Take decisive and timely action, even in high pressure situations.
• Active participation in regular operational calls with Client Management, Sales and Product teams.
• Ad hoc projects as required.

Candidate Specification:

• 1 year banking customer focus and excellent quality service
• Fluency in English and the above languages
• Problem solving experience with a proven track record of following through on issues to a satisfactory resolution.
• Ability to work to deadlines and under pressure
• Strong PC/windows experience.
• Solid communication skills
• Team player.

Psychometric testing will be used as part of the selection process, strong numeric abilities required. Multiple jobs on offer over the coming months, for more information please contact Sarah Finlay,Sigmar Recruitment on 353 1 47 44 660 or email your CV using the link below;