Leading Banking Client in Dublin City Centre, have a requirement for a Customer Service Representative with French, Salary 26K Plus Extensive Benefits Package

The role;

Primarily responsible for responding to Corporate Clients within Continental Europe with regard to payment and account queries, ensuring that all queries received are answered in an efficient and timely manner and to the satisfaction of the client.
This position requires strong communication skills, a flexible attitude and excellent customer service skills.

Duties will include:
* Monitor workflow to ensure timely turnaround on client queries
* Address customer queries, written and telephone, in a professional and timely manner.
* Partner with clients ensuring they are happy with the service provided and if any issues ensure that they are escalated and resolved in a timely manner to client's satisfaction.
* Risk monitoring ensuring escalation to management.
* Offer innovative solutions to problems and persist in solving
* Take decisive and timely action, even in high pressure situations.
* Active participation in regular operational calls with Client Management, Sales and Product teams.
* Ad hoc projects as required.

Candidate Specification:
* Appreciation of customer focus and excellent quality service
* Appreciation of cost and risk issues.
* Problem solving experience with a proven track record of following through on issues to a satisfactory resolution.
* Ability to work to deadlines and under pressure
* Strong PC/windows experience.
* Solid communication skills
* Team player.
* Fluent Dutch

Desirable:
* Fluent French Speaker

Contact:

Elaine Liston at Hudson on 01 6344145 or email your CV on line

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

Please note you will receive an automated response advising you that we have received your CV