Job Details
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| Location: |
Dublin |
| Position Type: |
Full Time |
| Ref: |
108-AJ-JS |
| Pay range: |
N.A./Neg |
| Benefits Package: |
Non Contributory pension, performance related bonus, private medical cover, 25 days annual leave |
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| Description: |
The Client Services team is responsible for the effective servicing of all our client’s needs as well as setting up and maintaining the shareholder register. This includes the take on of new clients, the servicing of existing clients and a close liaison with multiple departments within Fidelity. The key objective is to achieve excellent client satisfaction through a highly responsive team via telephone, fax, email or in writing. The role contributes to the growth of the business overall and the ongoing development of the relationships with our client base.
Strict deadlines, procedures and processes are in place with a zero error tolerance policy actively enforced. The successful candidate will be expected to actively participate in the day-to-day operations of the team and its workload, ensuring all deadlines are met in an accurate and timely manner.
The Client Services Manager is responsible for the effective running of all aspects of the Client Services team
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| Required Skills: |
• Proven people management skills
• Self-motivated and open to change
• A proactive approach with an analytical, enquiring mind and willingness to learn
• Ability to work on own initiative in setting and achieving own objectives and goals by requesting support and authorisation when and where required or appropriate
• Outstanding communication at all levels, organisation and coordination skills
• Great sense of urgency and need for escalation to Senior Management, being able to focus on key aspects and milestone developments
• Strong sense of ownership with ability to work on challenging and complex issues and overcome constraints and obstacles in a structured way
• Dedication to accuracy, timeliness and high productivity while working under pressure to meet deadlines constructively, attention to detail
• Strong customer service orientation
• Commitment and professionalism
• Numerate and computer literate (especially Excel, also Word and PowerPoint)
• Flexible approach, used to reacting quickly to changing circumstances and managing a number of different priorities appropriately, adapting to varying volumes of work during peak periods of activity
• Resilient, energetic and enthusiastic; used to responding constructively to new ideas and inputs
• Requirement to work flexible hours due to a need to support a US market close
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| Experience: |
Previous experience in a client servicing role ideally with exposure to an international and/or institutional environment
Knowledge of the financial and mutual fund industry |
| Required Education: |
Degree level educated or equivalent |
Job Classification |
| Categories: |
Funds
Funds -> Fund Administration/Custody
Funds -> Other Funds & Asset Mgmt
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Contact Details |
| Posting Company: |
Fidelity Worldwide Investment |
| Contact Name: |
Amy Juggins |
| Apply For This Job: |
Click Here |
| Company Profile: |
FIL Fund Management (Ireland) Ltd was incorporated as a company in Ireland in September 2000. Core activities undertaken in the Dublin office include the provision of administration services for funds domiciled in Ireland, such as the Fidelity Institutional Liquidity Fund plc, FIL's Corporate Treasury dealing function and to act as Irish distributor for funds managed by Fidelity Worldwide Investment. |
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