Job Details
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 Email Job |
| Job Title: |
Investor Services Manager |
| Location: |
Dublin |
| Position Type: |
Full Time |
| Ref: |
KW14016 |
| Pay range: |
N.A./Neg |
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| Description: |
55000 - 65000
My client, an innovative and progressive market leader in fund administration is continually experiencing growth and is constantly developing the best of financial services talent within their organisation – will you be amongst them?
As an ambitious conglomerate, they’re seeking the best of Investor Services / Transfer Agency professionals. Give Kieron a call at 01-6760505 for more information
The role
Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by the company and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
The company operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt.
Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered.
Resolve investor transaction enquiries escalated by Supervisor or Administrator
Ensure all aged items on TA bank reconciliations are resolved timely
Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
Review Investor Transactions on In-house system (Proprietary Investor Services System)
Review of Redemption Payment Schedules
Review and release wire transfer payments
Ensure investor reporting is provided accurately and timely as agreed with client
Ensure client reporting is provided accurately and timely and in line with agreed client expectations
Handling complex calls from investors
Identify areas for improvement in processes, personnel and structure for discussion with Director
Establish and maintain effective working relationships with the NAV, QA, Compliance departments within the company
Review annual fund audit requirements ensuring all items are addressed timely and accurately
Ensure all investor audit requests are responded to accurately and timely
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
Manage investor services recruitment, training and performance evaluations
Review documentation upon initialization of new clients |
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| Required Skills: |
IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required
Strong systems, product and process knowledge
Reliable and Dependable
Approachable
Committed
Ability to positively influence team morale |
| Experience: |
People management experience with responsibility for appraisals, one to ones, review and allocation of work with a number of direct reports |
| Required Education: |
Accounting, Finance, Legal or Business Degree
Minimum 2.2 honors degree |
Job Classification |
| Categories: |
Accountancy -> Financial Services
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Contact Details |
| Posting Company: |
Quest Recruitment |
| Contact Name: |
Kieron Ward |
| Apply For This Job: |
Click Here |
| Company Profile: |
If you are interested in making this position yours, please contact Kieron on 01 676 0505, click apply below
Voted Best in Practice Accountancy & Finance 2012, 2013 & 2015 Quest is a team of experienced and professional Financial Recruiters solely dedicated to recruiting for Accountancy and Financial Services Professionals.
Through its reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality, Quest has developed professional relationships with World Leaders in Financial Services and Accountancy throughout Ireland, Luxembourg, Bermuda and the Cayman Islands. Quest’s experienced Team offers a personalized service and listens closely to what you want - your career goals and motivations |
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