Job Details
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| Location: |
Dublin |
| Position Type: |
Full Time |
| Ref: |
LMC-cmanag03 |
| Pay range: |
€60,000 - €79,999 |
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| Description: |
My client is a global organisation with a small but significant footprint in the Irish Market. They are a leading provider of custody and trustee services to Irish domiciled funds offering a collaborative working environment, the chance to work cross departmentally from holistic experiences and rewarding, fulfilling work
In this role you will direct the client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. Your focus will be on the Custody product offering for assigned client relationships as part of my clients enhanced service model. You will be responsible for managing day to day aspects of client relationships and perform oversight of core product functions as required to support high client satisfaction whilst managing a small team of supervisors and deputising for Senior Management where appropriate
The Role:
1. Client Service
• Interpret, review and revise guidelines and policies to enhance team effectiveness
• Provide filtering and escalation for client requests; Serve as an escalation point for client service issues and deliverables
• Work closely with Client Service Managers to stay abreast of client goals and identify opportunities to expand client relationships
• Establish appropriate contacts within client organizations and internal departments
• Build overall credibility and foster trust with clients
• Lead and assist in implementing the coordination of new business and product implementations and conversions
2. Industry Knowledge
• Remain knowledgeable of changing industry initiatives and the regulatory environment, and educate clients through frequent communications and periodic presentations
3. Risk and Control
• Manage controls efficiently to alleviate any areas of potential risk to the Firm and Clients
• Act as the primary point of escalation for Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures
• Review and discuss issues requiring escalation with Sr. Management
• Oversight of core Fund Services and Custody service delivery provided by internal departments and third party providers
4. Leadership and People
• Complete and oversee the completion of the annual performance review process
• Manage performance issues and disciplinary process for employees falling below set expectations
• Participate in the interview and selection process for job applicants
• Provide ongoing feedback and coaching to staff to improve individual and team performance
• Oversee the day to day activities of direct reports
• Promote a cohesive team atmosphere through exhibiting strong leadership, effective communication, professionalism, diversity and development of individual career paths
• Provides oversight of client service delivery
• Serves as a key point of escalation of contact for client contacts
• Participates in client visits to ensure client satisfaction and communicate product related information
5. Strategy
• Realize team efficiencies through increased automation and organize workflows
• Establish service standards for assigned client groups ensuring standards are shared with and understood by team members and all internal support groups (Operations, etc.)
• Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge
• Participate in inter/intra-departmental and location team meetings
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| Required Education: |
Qualified Professional |
Job Classification |
| Categories: |
Accountancy
Banking
Accountancy -> Financial Services
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Contact Details |
| Posting Company: |
Quest Recruitment |
| Contact Name: |
Larry McCowen |
| Apply For This Job: |
Click Here |
| Company Profile: |
If you are interested in making this position yours, please contact Larry on 01 676 0505, click apply below
Voted Best in Practice Accountancy & Finance 2012, 2013 & 2015 Quest is a team of experienced and professional Financial Recruiters solely dedicated to recruiting for Accountancy and Financial Services Professionals.
Through its reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality, Quest has developed professional relationships with World Leaders in Financial Services and Accountancy throughout Ireland, Luxembourg, Bermuda and the Cayman Islands. Quest’s experienced Team offers a personalized service and listens closely to what you want - your career goals and motivations
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