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Job Title: Transfer Agency Supervisor | Private Equity | Dublin 1
Location: Dublin
Position Type: Full Time
Ref: CB020757
Remuneration: €45000 - €55000

Description:
About the Role:

The Supervisor is an integral member of the IR team with the responsibility for managing the workflows and deliverables of Investor Relations Administrators and Senior Investor Relations Administrators. Individuals in this role have proven themselves capable and responsible with strong technical knowledge, attention to detail and superior customer service skills.

Job Duties in Brief:

Supervision of the daily deliverables, checks and controls of the team. This includes delegating relevant tasks to, and liaising with all team members to ensure they complete their deliverables within SLA.
Liaise with IR Senior Administrators and Administrators throughout the day with regards task completion updates and monitoring SLA completion.
Communicate daily to the Account Manager and escalate any concerns completing any of the above.
Responsible for an overview of ECM, making sure that all IR Senior Administrators and Administrators are aware of the workflow and complete their daily tasks, using ATLAS as support to monitor team success.
Responsible for maintaining oversight and identifying any potential issues and escalating where required.
Monitor client correspondence and Moxie queues, ensuring team are managing responses within SLA, providing professional and comprehensive responses, and approving emails in a timely manner
Compile and review team statistics with the Account Manager each week to identify trends and areas of improvement.
Coach team members, empowering them to complete their tasks efficiently and accurately through training
Monitor and report on success and areas for improvement.
Provide cross training on IR teams, meeting targets and developing training plans to facilitate
Participate in the leadership of daily meetings and process/system updates, ensuring all information filters through the team.
Actively participate in discussions around any enhancements / changes and ensure this is communicated effectively to their teams and processes are updated where required.
Build professional, positive and collaborative working relationships with peers and colleagues in other departments, e.g. Fund accounting, SSC, Compliance, Treasury, AML, Legal and Compliance teams on a regular basis
The Supervisor should provide Key Support to the Account Manager in respect of any Ad-hoc task completion
Trustee on Site Visits
Client Visits
Board Pack review final check
Fund Setups / Double Blind Checklists
The Supervisor should act on behalf on the Account Manager in their absence with respect to the following:
Escalation of any team issues or errors to the Senior Account Manager
Completion of the monthly Manager Control Reporting
Acting as point of contact for urgent client queries
Escalating any team items or deliverables that require Account Manager approval to the Senior Account Manager
The supervisor is a key risk control within the team. They should be risk aware and employ critical thinking to identify potential issues, both in existing processes and in ad hoc day to day scenarios.
The supervisor should ensure all incoming capital call/drawdown cash receipts are reviewed and signed off by COE in a timely manner and escalate any receipts on hold to the manager.
The supervisor should assist the account manager with leading fund closes by ensuring commitments are timely booked, ECM queues are in good order and liaising with AML/FATCA teams.
The supervisor should assist with the review and release of all distribution payments for interfaced and non-interfaced banks.


Job Classification

Categories: Accountancy
Banking
Accountancy -> Financial Services
 

Contact Details

Posting Company: Quest Recruitment
Contact Name: Conor Brick
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Conor Brick on 01 676 0505, click apply below

Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.


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