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Job Title: B2B Operations Manager
Location: Dublin
Position Type: Full Time
Ref: LF84846
Remuneration: 45000=55000
Date Added: 13-11-2017
Last Updated: 13-11-2017

Description:
The Business:

Global Financial Services provider is seeking an Operations Manager to join their team in Dublin 3. You will be responsible initially for the management specific client collections project, which includes the back office function and the dialler operations.

As Operations manager you will be responsible for the management of further projects/Clients and liaise and form a professional working relationship with the client. Good communication and relationship management skills are essential. You will also be required to present to both the clients and internal senior management. Apply today!

The Role:

Manage a team of Investor Services Administrators and oversee their work to ensure it is of the highest quality standards.

Ensure that the team operates efficiently.

Schedule, allocate and review work of team members for accuracy and completeness.

Recruit, train, motivate and develop staff to ensure a fully functioning team capable of meeting the department’s objectives, including leading the performance management process.

Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas

Key member of the department management team, charged with progressing a variety of initiatives

Foster and support a culture of best practice and high quality service to clients within Investor Services.

Ensure that Investor Services deliverables set out in Service Level Agreements between the Company and the hedge fund clients are achieved.

Help foster and cultivate a change culture where we strive to provide the highest quality service.

Support and drive new product enhancements, develop best practice and support the build out of capacity and scale within the organization.

Encourage a programme of continuous improvement for the team to either mitigate risks or improve client experiences

Attend new business meetings for existing clients seeking to set up new funds. Review documentation and application forms for completeness to ensure that service identified can be delivered.

Required Skills: Highly developed client facing/relationship management skills

Excellent leadership & people management skills

Excellent presentation skills both in creating the support and delivering it

Excellent interpersonal and relationship management skills within a multi-cultural business environment
Experience: Extensive knowledge and experience of working within an outsourced collections or O2C operation.

Desirable Experience: B2C and Telco industry a preference

Job Classification

Categories: Funds
Banking
Accountancy -> Financial Services
 

Contact Details

Posting Company: Quest Recruitment
Contact Name: Laura Farragher
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Laura on 01 676 0505, click apply below

Voted Best in Practice Accountancy & Finance 2012, 2013 & 2015 Quest is a team of experienced and professional Financial Recruiters solely dedicated to recruiting for Accountancy and Financial Services Professionals.

Through its reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality, Quest has developed professional relationships with World Leaders in Financial Services and Accountancy throughout Ireland, Luxembourg, Bermuda and the Cayman Islands. Quest’s experienced Team offers a personalized service and listens closely to what you want - your career goals and motivations


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