Job Details
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 Email Job |
| Job Title: |
Investor Services Supervisor | Cork |
| Location: |
Cork |
| Position Type: |
Full Time |
| Ref: |
CB051126 |
| Remuneration: |
€40000 - €50000 |
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| Description: |
Responsibilities:
Managing and overseeing day to day activities in line with internal and external SLA timeframes - pro-active escalation to AVP / VP of any potential non-compliance matters
Running the team in the absence of AVP
Oversight of core controls within the team
Identifying gaps in controls and processes and putting process improvement suggestions forward in a professional manner
Coordinating new client on-boarding in partnership with AVP and with Integration Team
Conducting client relationship management for clients and RM’s
Being the initial point of escalation for the RM’s
Ensuring that all reporting is prepared, reviewed and released accurately and in a timely manner
Preparing board reports and attending / dialling into board meetings
Being involved in Ad hoc User Acceptance Testing (UAT) as necessary in the implementation of new projects, systems and system enhancements
Ensuring adherence to all policies & procedures and local laws and regulations
Drafting of robust operational procedures - ensuring that procedures exist for every process / where changes in processes occur that this is captured in procedures and cheat sheets
Working as part of a larger global team in the case of out sourced activities
Supervision of more junior staff - conducting 121’s / oversight of tasks / constructive feedback to develop staff / point of escalation for more junior staff / appropriate escalation of performance issues to AVP
Project managing projects as directed by senior management - providing weekly updates at a minimum and as often as required by AVP
Oversight of team adhering to Investor Services procedures and policies in line with regulations globally
Checker duties - system generated data / e-mails of more junior staff / outgoing reporting
Oversight for and checking of all aspects of operations and controls, including setting up investors, processing trades , and distributions, sending reporting, performing Anti-Money Laundering (AML) checks, FATCA / CRS reviews and making wire payments
Being initial point of escalation for investor, client and internal enquiries / complaints / errors.
Reviewing, understanding and discussing fund governing documents with staff and clients
Oversight of Hedge Fund Principals and impact to operational environment
Daily oversight of time card completion and data quality
Review / Sign off and release of payments in line with appropriate signing authorities
Monthly capacity review and analysis
Owner of management assigned ad hoc projects and tasks
Up to date AML / FATCA / CRS knowledge Close supervision of overtime within the team, where high levels exist proactively manage to understand root causes and putting forward of remediation actions to better streamline
Adhere to the Company standard procedures and controls
Encouraging a positive working environment
Investigates and identifies root causes of errors while suggesting solutions
Provides technical support for all team members
Full accountability for teams tasks and deliverables
Skills / Competencies
A strong background in an investor services/transfer agency team, for alternative funds at a top tier institutional fund administrator
Detailed knowledge of transfer agency systems
Able to adapt quickly to challenging and changing priorities
Strong planning and organisational and entrepreneurial skills
Basic knowledge of accounting, finance, hedge/PE investment concepts
Strong communication (verbal and written) and problem-solving skills
Must be able to work with all levels within the organisation
Strong multi-tasking skills
A detailed understanding of Hedge Fund structures and the fund administration business and ensuring more junior staff have sufficient knowledge and skills
The ability to work to tight deadlines in a proactive fashion
Good interpersonal skills to develop working relationships with colleagues, clients, other divisions/ offices of the bank and professional intermediaries
Effective time management and to effectively manage with more junior staff who do not excel in this area
Display high levels of accuracy and attention to detail and instill this culture in each team member
Ability to remain calm at busy times, this is important as a manager
Be approachable at all times by all levels
Lead by example
Ability to identify opportunities for process improvements and to communicate same effectively
Ability to escalate up where appropriate
Ability to self-motivate and work as part of team
Ability to take on board constructive feedback
Flexible in dealing with changing priorities and leading the team in the same manner
Strong excel knowledge
Adaptable and willing to work additional hours as needed
Mentor and coach team members to develop capabilities and build a strong succession pipeline for the role
Demonstrate an ability to work on his / her own and confident to make decisions within a team and be willing to assist with any tasks when required |
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Job Classification |
| Categories: |
Funds
Banking
Accountancy -> Financial Services
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Contact Details |
| Posting Company: |
Quest Recruitment |
| Contact Name: |
Conor Brick |
| Apply For This Job: |
Click Here |
| Company Profile: |
If you are interested in making this position yours, please contact Conor Brick, click apply below
Voted Best in Practice Accounting & Finance 2017 & 2015 as well as 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery. |
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